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Returns Policy

Product Category
15 DAYS FREE RETURN
15 days Moneyback or Exchange
LIFETIME EXCHANGE
Exchange or Upgrade your Jewelry/Solitaire
BUYBACK
To sell your Solitaite/Gold Coin/Plain Gold Jewellery

Gold / Silver / Stone
Diamond Jewellery 75% of Invoice value

Plain gold/Platinum Jewellery
Current BuybackMarket Value
Diamond Jewellery
80% of Current Product value


Plain gold Jewelry weight at prevailing gold rate
  • For all Buy-back transactions,Value Added tax at the applicable rate shall be collected from the Buy-Back value.The prevailing rate is 3%.
  • Customized(including personalized/engraved products) Jewellery is not eligible for a Money back,30 Day exchange or Buyback. Only Life Lime Time Exchange Policy applies
  • Returns are only applicable on orders shipped within India
Detailed Terms and Conditions
MONEY BACK, BUYBACK & EXCHANGES:
  • Customized (including personalized/engraved products) Jewellery is not eligible for a Money back,15 Day Exchange or BuyBack.Only Life Time Exchange Policy applies.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any item that shows the sign of wear or have been altered,resized(by a Jeweller other than the company), or damaged cannot be accepted for 15 days money back
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 15 Day Money Back period.
  • The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case of a refund on 15 days Money back,payment of the refund amount shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of product. If the mode of the payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for futured purchase
  • The prevailing market value will be determined by the company.
  • For all Buy-Back transactions, Value added tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 3%
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)
RESIZING & REPAIRS
  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer
  • If the resized ring costs less than the existing ring,the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the balance refund amount shall be mde by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)

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